IVR

IVR

CDC access – IVR is a round-the-clock Interactive Voice Response system supported by a state-of-the-art call center, toll free number and dedicated customer support staff.

For callers in Pakistan, this facility is provided through 0800 – 23275 (CDCPL). Overseas callers can dial +9221-4326038. The IVR service is available 24/7 while the dedicated customer relationship representatives are available for assistance during office hours (9:00 am to 6: 30 pm PST – Monday to Friday).

The key activities provided through CDC access – IVR are as follows:

  • Balance of a specific security
  • Balance of last three active securities
  • Balance of all securities
  • Account Activity Report
  • Cash Balance
  • Cash Activity Report
  • Requisition of Transaction Order (T.O) Book
  • Change of contact numbers

Please click here to Download Securities Symbol List as of October 30, 2016.