FAQs

FAQs

1- What are the contact details of CDC Share Registrar Services?

Security holders of CDC Client companies may visit our counters along with their original CNIC or send any inquiry activity request to CDC SRS through post at any of the following locations:

The In charge Share Registrar Services, Central Depository Company of Pakistan Limited. CDC House, 99-B, Block ‘B’, S.M.C.H.S. Main Shahra-e- Faisal, Karachi-74400.

Customer Support Services: (Toll Free) 0800-23275 (CDCPL). Fax: (92-21) 34326053. Email: [email protected]

CDC Lahore Branch: 2nd Floor, 307, Upper Mall, Lahore-54000. Tel: (0092-42) 35789378-87. Fax: (0092-42) 35789340.

CDC Islamabad Branch: Room # 410, 4th floor, ISE Towers, 55-B, Jinnah Avenue, Blue Area, Islamabad. Tel: (0092-51) -2895456-59. Fax: (0092-51) – 2895454.

Public dealing timings: Monday to Friday – 9am to 1pm and 2:30pm to 5:00pm

2- Why and how do I get my signature verified on transfer deed?

Security holder gets transfer deed verified to make his / her physical shares saleable or converted into book entry form. For the purpose, Security holder may send his / her transfer deed to Share Registrar Department duly filled, signed by him / her as transferor and witnessed through mail or on counters along with legible photocopy of his / her valid CNIC. Transfer Deed will be returned to Security holder duly verified within 48 hours of the lodgment. Blank transfer deed form can be downloaded by Security holders from following link: Blank Transfer Deed td for Shares Format

3- If transfer deed is lost / misplaced, what formalities do I need to follow?

In case of loss / misplacement of verified transfer deed, immediately inform CDC Share Registrar Department in writing. Depending upon case, duplicate transfer deed will be verified by Share Registrar Department upon completion of formalities such as indemnity bond, copies of CNIC of applicant, guarantor and witnessing persons etc.

4- How do I get physical shares transferred in my name?

Send following documents to the Share Registrar Department in order: Share certificate(s), relevant verified transfer deed(s) duly filled and signed by transferee and witnessing person, transfer duty in form of share transfer stamps @ 1.5 % of the face value of shares, No Objection letter by transferor on transfer of shares and legible photocopies of valid CNICs of transferee, transferor and witnessing persons. Share certificates lodged for transfer are ready for delivery / dispatched within 45 days of the lodgment of transfer.

5- How do I get my physical shares converted into electronic shares?

Security holder(s) who intends to convert physical shares into electronic book entry form, must have an account in Central Depository System (CDS) with any CDC Participant or CDC Investor Account Services (IAS). On behalf of Security holder, CDC Participant or IAS will initiate deposit request in CDS and send physical share certificate, relevant verified transfer deed, Securities Deposit Form and transfer duty in form of share transfer stamps @ 0.1 % of the face value of shares to Share Registrar Department. Share Registrar Department approves this share deposit request within 5 days of the receipt of physical documents from CDC Participant /IAS.

6- How do I get my electronic securities converted into physical securities?

CDC Participant / IAS initiates request for withdrawal of Securities from CDS on behalf of Security holder. CDC Participant or IAS sends Security Withdrawal Form (SWF) and CDS Withdrawal Request printout (obtained after initiating withdrawal request in CDS) to Share Registrar. SWF is also filled and signed by the withdrawing Security holder. Transfer duty is required to be affixed on the reverse of SWF in form of share transfer stamps @ 1.5 % of the face value of shares. Withdrawal request lodged for conversion of shares from book entry form to physical form is approved by Share Registrar in CDS within 5 days and physical share certificates are prepared and delivered / dispatched to Security holder within 45 days.

7- If my share certificates are lost or misplaced, how do I get duplicates of the same?

In case of loss / misplacement of share certificate(s), immediately inform Share Registrar Department through letter to avoid any misuse of lost / misplaced share certificate. Share Registrar Department will communicate the Security holder in writing. Necessary formalities which are required to be fulfilled by Security holder (such as submission of indemnity bond, publication of newspaper announcement, submission of copies of CNICs of applicant guarantor witnessing persons who signed on said indemnity bond). Subject to the completion of formalities, duplicate share certificate(s) will be prepared and issued to Security holder within 45 days. Format of loss reporting letter can be downloaded from following link: Draft Letter to report loss misplacement of share certificate

8- How do I get my contact details changed?

In case of change in personal registration details (such as address, bank mandate, Zakat status, etc.) of physical Security holder(s)  he she will send letter to Share Registrar Department duly signed mentioning new address / particulars to note in records along with legible photocopy of valid CNIC. If Security holder is CDS account holder, he/she will write to CDC Participant / IAS with whom he / she maintains CDS account. Format of letter for change in address and other details can be downloaded from following link: (Shareholder Information Form SIF & Request for Change of Address, bank mandate, etc.)

9- How do I get my cash dividend or bonus share certificates?

Cash dividend warrants are sent to Security holders (physical or CDS account holders) on their registered addresses or to their bankers (in case of bank mandate) through post. In the same manner, physical bonus share certificates are sent to Security holders on their registered address through post. In case of electronic securities, the bonus shares of CDS account holders are directly credited into respective CDS account maintained with CDC participant or IAS.

10- What is the course of action if cash dividend or bonus share certificates are not received?

In case of non-receipt or loss / misplacement of dividend warrant or bonus share certificates, Security holder may get duplicates by sending written and signed request to CDC Share Registrar Department. Share Registrar Department will conduct necessary inquiries and after completion of formalities (such as submission of indemnity bond, publication of newspaper announcement, submission of copies of CNICs of applicant guarantor witnessing persons who signed on indemnity bond, etc.) duplicate bonus shares and dividend warrant will be prepared and issued to the Security holder. Format of loss reporting letter for cash dividend and bonus share certificates can be downloaded from following link: (Non-receipt of Dividend Warrant & Non-Receipt of Bonus Share Certificate)

11- How does a legal heir get shares of a deceased security holder transmitted?

In the event of death of Security holder, his / her legal heir(s) or representative must immediately inform Share Registrar Department and provide photocopy of CNIC and death certificate of deceased Security holder. Share Registrar Department will mark caution on securities of deceased Security holder and inform legal heir(s) / representative the status of shareholding and formalities to be completed for transfer / transmission of shares and outstanding dividends to legal heir(s). Main formalities are submission of certified copy of succession certificate (issued by any court of law), original share certificates, unpaid dividend warrants (if any) and photocopies of CNIC of all legal heir(s). Subject to the completion of formalities, shares dividends of deceased Security holder will be transferred / transmitted in the name of legal heir(s) within 45 days. Format of letter intimating the death of Security holder can be downloaded from following link: Draft letter for reporting death of shareholder